Frequently Asked Questions

Some lotteries allow winners to remain completely anonymous, while others require some degree of public disclosure. For lotteries that require a winner to disclose their identity, it is often for transparency purposes. By making public the identities of winners, a lottery can show that the winners are real, have no connection to the lottery, and that all ticket holders have an equal chance of winning.

To cash out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.
When you win the jackpot, we will immediately notify you and a member of our customer service will contact you directly to coordinate the collection of your prize.
Yes, you can select the numbers you want for individual lottery participation.
Before each lottery draw you will receive an email with the numbers you are playing.
You immediately receive a payment notification via email, backed by our company and your credit card company. Once your payment is confirmed you will receive an invoice that confirms your subscription and approves the transaction. Finally, while your subscription is active you will receive an email with the numbers of your tickets for each draw.
We do not charge any commissions or fees on any prizes our customers win. In case of local taxes, or if a management cost is generated when transferring the prize to your account, these expenses will be deducted from the total amount of the prize before crediting it to your account.
We will never charge you to claim your prize, although if we send your prize money via bank transfer your bank may charge you a small fee for receiving the funds into your account. If the payment method selected to withdraw your prize involves management costs, you will be informed about the associated expenses and these will be deducted from the amount to be sent.
The winning numbers are updated every night there is a drawing. If the displayed winning numbers appear to be outdated, the website may be experiencing technical difficulties. If you are not seeing the current numbers, contact the Lottery on the Contact Us page.
The drawing does not take place immediately after the sale of tickets for a particular drawing stops. First, each individual ticket must be read into the lottery's system and verified as a valid ticket. We do not want to conduct a drawing unless every ticket is correctly in our system. After the winning numbers are drawn, they are entered into our internal system, and then each winning ticket must be identified, so that winners can claim their prizes as soon as possible. Once everything is verified, the winning information is sent to the website.
Beginning Friday, July 3, 2015, the names of persons or legally formed entities that are paid lottery prizes or winnings of $600 or more are confidential for 90 days from the date the prize is awarded and are not a public record during this 90-day period. Information regarding the prize winner's city and county of residence is not confidential. A prize winner may waive the confidentiality provisions by voluntarily consenting to the disclosure of the prize winner's name.
Your Rewards balance can be used to buy more lottery tickets, for free. As long as you have enough funds in your Rewards balance, you can use them for any lottery draw. Simply log in to your account, then choose your ticket as usual, and at the payment stage choose how much to pay with your Rewards balance.
As soon as a draw is complete and verified, we’ll update the relevant results page. You can also set up automatic results notifications, sent to you via email. We’ll always notify you if you have won.

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